SMOWL technical support
We are by your side. We are here for you.
To contact our support team, click on the chat icon in the bottom right corner of this page.
Our team will answer your questions as soon as possible.
This section will help you if you have difficulties installing or managing our e-proctoring system.
Contact our support team
We are happy to assist you with the SMOWL Technical Service
We solve your doubts about our proctoring software
Our staff supports and informs customers (schools, companies, institutions, etc…) at all times.
SMOWL in 3 steps
Registration and identification
We integrate SMOWL into the virtual campus or digital training centre. In less than two days, it is active. Then the students or employees accept the conditions and identify themselves in the virtual campus.
The organisation of the workspace
During the test, the user checks that his location and the environment are appropriate, i.e., that he maintains a fixed posture in front of the device and that the lighting is suitable.
Access to online activity
The test begins; during this time, we monitor the online activities. At the end of the exam, the user submits the test, and we provide detailed reports of the development of the activity.
Registration and identification
Before starting the online test, we must check the following elements:
Choice of device
Compatible browser
Internet connection
The organisation of the workspace
Room features
Plain background and absence of people in the room are considered good practices.
User posture
Steady and in front of the camera and computer all the time.
Access to online activity
Maintain exemplary conduct.
Support material
The institution will indicate if it allows you to use specific tools or notes.
Behaviours that are not allowed
Avoid talking during the activity and thinking out loud.
Breaks and pauses
Remain visible in front of the camera at all times, unless the institution allows you to be absent.
Technical system requirements
In addition to the essential material (a computer, tablet, or phone if the institution authorises it), you will need other devices like the ones listed below.
Microphone
Software
Webcam
Browser
Integration with the main LMS on the market
Moodle, Canvas, Open LMS and Blackboard.
Also, SMOWL works with more educational platforms.
Its integration process is versatile and simple.












Frequent questions
We always help you
Report an incident
Our product is based on technology. It’s thorough and efficient, but even the machines sometimes fail.
If you find any anomaly, contact us.
Request or ask for information
Do you have any doubts? Please share it with our team.
Ask us about any aspect related to the operation of the tool.
To contact our support team, click on the chat icon in the bottom right corner of this page.
Our team will answer your questions as soon as possible.