Student Support
We know a technical problem right before an exam can be stressful. You’ve worked hard to prepare, and the last thing you need is an unexpected issue.
Don’t worry — you’re in the right place. The Smowltech team is here to guide you and provide a clear solution so you can focus on what matters: your exam.
Find the help you need
To help you as quickly and efficiently as possible, choose the option that best describes your situation:
Do you have an URGENT question or a problem right now?
The fastest way to resolve unexpected problems. Our support team will assist you to find a solution via our chat.
Is this your first time using SMOWL or do you need to prepare?
In this curated playlist of videos you’ll find everything you need to take your exam feeling calm and ready, from the registration process to how to take your first exam with SMOWL.
Looking for general information or have other questions?
Explore our full knowledge base, where you’ll find answers to the most frequent questions, including registration, configuration, and installation procedures.
Your peace of mind is our goal
With the right help, you’ll be able to take your exam with the normality and security you need to reach your goals. We want the only challenges you face to be the ones in the test itself, not technical ones.
Remember that reviewing the manuals in advance will familiarize you with the system and give you greater confidence on exam day.
A good preparation is key to your success!
Frequently asked questions for students
What should I do if I have an urgent question or a problem while using SMOWL?
If you need immediate help, contact our team through the support chat located in the lower-right corner of your screen.
Click the “Send us a message” button and one of our specialists will assist you with a quick, personalized solution.
How can I download and install SMOWL?
SMOWL is not downloaded from a public website; it is provided through your institution’s learning platform (LMS), such as Moodle, Blackboard, Canvas, OpenLMS, or D2L. There you will find the download link for SMOWL CM.
Additionally, some exams may require installing the SMOWL EXTENSION, which enables the Browser Lock feature to block the exam tab and prevent unauthorized exits.
If you’re unsure which version to download or can’t find the link, contact your institution’s support.
Can SMOWL decide if I pass my exam?
No. SMOWL does not pass or fail students. Our system generates reports that help the course or subject administrator make that decision.
Can I use SMOWL on my smartphone or tablet?
At Smowltech we recommend using a personal computer (desktop or laptop) to take your exam.
This will help you complete the activity more comfortably and ensure our tools function correctly.