SMOWL technical support

We are by your side. We are here for you.

To contact our support team, click on the chat icon in the bottom right corner of this page.

Our team will answer your questions as soon as possible.

This section will help you if you have difficulties installing or managing our e-proctoring system.

Contact our support team

We are happy to assist you with the SMOWL Technical Service

Our human team is in charge of solving your difficulties as a user or evaluator and diagnosing possible incidents.

We solve your doubts about our proctoring software

We support you with SMOWL Customer Service

Our staff supports and informs customers (schools, companies, institutions, etc…) at all times.

We anticipate and predict some doubts that may arise

We integrate

SMOWL into the virtual campus or digital training centre. In less than 2 days, it is active and ready to detect.

We train

evaluators or human resources professionals and share materials to explain how it works.

We monitor

online activities and present detailed reports of the development of the test or the entire course.

SMOWL in 3 steps

That is how our e -proctoring works

Registration and identification

We integrate SMOWL into the virtual campus or digital training centre. In less than two days, it is active. Then the students or employees accept the conditions and identify themselves in the virtual campus.

The organisation of the workspace

During the test, the user checks that his location and the environment are appropriate, i.e., that he maintains a fixed posture in front of the device and that the lighting is suitable.

Access to online activity

The test begins; during this time, we monitor the online activities. At the end of the exam, the user submits the test, and we provide detailed reports of the development of the activity.

Registration and identification

Before starting the online test, we must check the following elements:

Choice of device

We confirm if it is allowed.

Compatible browser

We confirm if it works well.

Internet connection

We confirm if it is stable (better by cable).

The organisation of the workspace

We recommend a clean environment.

Room features

Plain background and absence of people in the room are considered good practices.

User posture

Steady and in front of the camera and computer all the time.

Access to online activity

Maintain exemplary conduct.

The institution will indicate if it allows you to use specific tools or notes.

Avoid talking during the activity and thinking out loud.

Remain visible in front of the camera at all times, unless the institution allows you to be absent.

Technical system requirements

In addition to the essential material (a computer, tablet, or phone if the institution authorises it), you will need other devices like the ones listed below.