Client support
We know that proper integration and management of a tool like SMOWL is critical to the smooth operation of your platform. A configuration error or a question about account management can affect hundreds of users.
Our team has centralized technical and administrative resources so you can find precise, efficient solutions that help keep your platform stable and secure.
Access to mySmowltech
To provide the most personalized support, first we need to know whether you have access to our client portal, mySmowltech.
Support with mySmowltech access
Your role is different and so should your support. Choose the option that best matches your technical or administrative question, or access our Help Center.
I need documentation on integration, API, and configuration
Here you’ll find detailed technical guides on how to implement and configure SMOWL in your LMS via LTI or API, troubleshoot plugin questions, and apply best practices for a robust integration.
I need help managing the account in the client area (mySmowltech)
Access step-by-step tutorials and guides on managing licenses, checking usage data, reviewing institution-wide reports, and administering access from the mySmowltech portal.
I have an integration incident or a question not covered in the documentation
If you face a specific technical problem during integration or have an advanced question not answered in the docs, our specialized support team is ready to help.
With the right support you’ll ensure a robust integration and smooth management, guaranteeing the stability and reliability of assessments across your institution.
We recommend visiting our documentation regularly to stay up to date with the latest updates and integration best practices.
Support without mySmowltech access
We understand your time is valuable and that managing online assessments can raise questions. A technical issue or a configuration question shouldn’t interrupt your work — we’re here to help you resolve it.
Our team of experts has prepared specific resources to give you clear answers and guide you through every step.
You can also visit our Help Center for more information.
I’m looking for guides, tutorials, and FAQs
Perfect for addressing questions about setting up an activity with SMOWL, interpreting reports, or handling the most common student incidents.
You’ll find all the materials you need in our Help Center.
I have a specific technical query or can’t find the answer
If your question is more complex, you’ve checked the Help Center, and still need assistance — or you prefer to speak directly with a specialist — our team is available to provide a solution.
With the right information, you can run assessments with full confidence and security, focusing on what truly matters: ensuring academic integrity and your students’ success.
Remember that reviewing our resources in advance is the best way to ensure a smooth testing experience.
Didn’t find the answer to your question?
If you couldn’t find a solution or need immediate help, contact our team via the support chat located in the lower-right corner of your screen.
Click the “Send us a message” button, and one of our specialists will assist you with a quick, personalized solution.