Training assessors:
Building confidence and
expertise
With the technical integration complete, we move into one of the most decisive phases for the project’s success: training our human capital. Technology adoption isn’t fully consolidated until the people using the solution (administrators and teachers) feel empowered and confident. At this stage, we turn initial uncertainty into a competitive advantage, ensuring every evaluator understands not just the “how,” but the “why” behind online supervision in support of academic fairness.
Video Tutorials
To enable a smooth transition and minimize the learning curve, we’ve designed a series of audiovisual resources that let you visualize SMOWL’s workflow right away. We recommend starting here: these videos are the perfect way to get your team up to speed and demonstrate just how simple SMOWL is to use:
Help Centers
Effective training is training that’s available the exact moment a question comes up. That’s why we’ve split our documentation into two specialized ecosystems that guarantee ongoing support for both academic staff and students:
Leading change from the inside
As project leaders, platform administrators will step into the role of internal trainers and the primary point of contact within the institution. Therefore, the initial priority will be to train this technical group before subsequently training the teaching staff. However, this approach is fully flexible: depending on the size of your institution and your internal role management, you can opt to coordinate a joint training session for both profiles at the same time. Once you have defined your strategy and reviewed the videos and articles in the Help Center, it will be time to schedule the training session with your Customer Success contact by reaching out directly via email. During this meeting, we will do a complete walkthrough of SMOWL and answer any questions live.
Request a live training session with your Customer Success Manager